Cancellation & Refund Policy
When plans change, communication matters.
Contact Zizo Safari Egypt as soon as possible if you need to cancel, reschedule or modify a confirmed booking.
Important: refund eligibility is not determined by one single factor. It may depend on timing, services already booked, third-party conditions and the terms agreed for the specific trip.
FIRST STEP
Requesting Cancellation or Modification
Customers may request cancellation or modification of a booking by contacting Zizo Safari Egypt as soon as possible.
Provide your name, travel date and relevant booking details so the available options can be checked.
ELIGIBILITY
Refund Eligibility
Refund eligibility may depend on several parts of the booking.
When the cancellation request is received.
Different programs may involve different arrangements.
Hotels, vehicles or activities may already be confirmed.
Some amounts may already have been paid to suppliers.
The conditions communicated for the specific booking are also considered.
THIRD-PARTY SERVICES
Services Already Reserved
Some services may be non-refundable if payment has already been made to a third-party provider under non-refundable conditions.
Third-party refund conditions can affect how much, if anything, can be returned after cancellation.
NO-SHOW
If a Traveler Does Not Attend
If a customer fails to attend at the agreed time without prior notice, the booking may be treated as cancelled and may not be eligible for a refund.
If you believe you may miss the agreed pickup or start time, contact Zizo Safari Egypt as early as possible.
RESCHEDULING
Travel-Date Changes
Travel-date changes may be requested subject to availability.
OPERATOR CANCELLATION
If Zizo Safari Egypt Must Cancel
If Zizo Safari Egypt must cancel a trip due to safety concerns or circumstances beyond our reasonable control, we will contact the customer to discuss available options.
PROCESSING
Refund Processing Time
Refund processing time depends on the payment method, bank or payment provider.
Refund eligibility is confirmed.
The refund is submitted through the applicable payment method.
Bank or provider processing time may then apply.
Contact Zizo as early as possible.
Phone / WhatsApp: +20 10 6468 2320
Email: info@zizosafari.com
Booking & Payment Policy
Learn how a trip request becomes a confirmed booking and when advance payment may be required.